Everything You Want to Know Before Your First Bite
We know choosing the right chocolate—or the perfect gift—can come with a few questions. Here are answers to some of the things our customers ask most.
FAQ
Chokolux is a premium chocolate brand focused on creating indulgent chocolate bars and beautifully presented chocolate gift boxes. Our collection brings together rich chocolate with flavours and textures such as Biscoff, almonds, pistachios, hazelnuts and Kunafa.
Yes. Chokolux products carry the 100% vegetarian mark.
For specific ingredients and allergen information, please check the product packaging or individual product page before purchasing.
Our collection includes a variety of indulgent flavours, including:
- Biscoff
- Almond
- Pistachio
- Hazelnut
- Kunafa
- Nutella, where available
Our selection may evolve as we introduce new creations and seasonal collections.
Our current featured chocolate bars are available in 75g packs, while some products may have different weights.
Please check the individual product page for the exact net quantity of the product you are purchasing.
Our gift boxes contain curated assortments of premium chocolate bites.
For example, our 9-bite Artisan Gift Box includes:
3 Biscoff + 3 Almond + 3 Kunafa
Our 15-bite Premium Gift Hamper includes:
3 Almond + 3 Hazelnut + 3 Biscoff + 3 Nutella + 3 Kunafa
Gift-box assortments may vary depending on the collection or seasonal offering.
Absolutely.
Our premium packaging and curated assortments make Chokolux suitable for birthdays, anniversaries, festivals, Rakhi, celebrations, personal gifting and other special occasions.
For larger or customised gifting requirements, please contact our team.
Store your chocolates in a cool, dry place away from direct sunlight.
For the best experience, follow the storage instructions printed on the individual product packaging.
While we take appropriate care with packaging and dispatch, temperature conditions during transportation can vary. Please follow the storage instructions immediately after receiving your order.
Delivery timelines depend on your location, order processing time and the shipping service used.
Your estimated delivery timeline will be communicated during the ordering process or after your order is confirmed.
Cancellation depends on the status of your order.
If your order has not yet been processed or dispatched, cancellation may be possible. Please contact us as soon as possible after placing your order.
For complete details, please refer to our Cancellation & Refund Policy.
Store your chocolates in a cool, dry place away from direct sunlight.
For the best experience, follow the storage instructions printed on the individual product packaging.
Because chocolate is a food product, returns and exchanges may be subject to specific conditions.
If your order arrives damaged, incorrect or has another issue, please contact us promptly with the required order details and supporting photographs.
Please refer to our Shipping, Cancellation & Refund Policy for complete information.
We can accommodate gifting requirements depending on the product, quantity and occasion.
For corporate orders, bulk gifting or customised requirements, please contact our team to discuss available options.
Some Chokolux products contain nuts, including almonds, pistachios and hazelnuts.
Some products may also contain or be made in an environment where other allergens are present. Always check the individual product's ingredient and allergen information before purchasing.
Some Chokolux products contain nuts, including almonds, pistachios and hazelnuts.
Some products may also contain or be made in an environment where other allergens are present. Always check the individual product's ingredient and allergen information before purchasing.
For questions about products, orders, gifting or other enquiries, please contact us through the details provided on our Contact Us page.
Our team will be happy to assist you.