Terms & Conditions

Last Updated: [DATE]

Welcome to Chokolux Premium Chocolates.

These Terms & Conditions govern your access to and use of the Chokolux
website and your purchase of products through our online store.

By accessing our website, browsing our products or placing an order, you agree
to these Terms & Conditions. If you do not agree with these terms, please
do not use the website or place an order.

1. About Chokolux

This website is operated by:

Legal Business Name: [LEGAL BUSINESS NAME]

Brand Name: CHOKOLUX

Registered/Business Address: [FULL ADDRESS]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Throughout these Terms, “Chokolux”, “we”, “us” or “our” refers to the business
operating this website.

“Customer”, “you” or “your” refers to any person who accesses the website or
purchases products from us.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to the website or its systems.
• Interfere with the website’s operation or security.
• Copy, reproduce or exploit website content without permission.
• Submit false, misleading or fraudulent information.
• Use another person’s personal or payment information without authorisation.
• Attempt to introduce malicious software or harmful code.
• Use the website in a manner that could damage Chokolux or its customers.

We reserve the right to restrict or suspend access where reasonably necessary
to protect our website, business or customers.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs,
prices, ingredients, weights and other product information displayed on the
website are accurate.

However:

• Colours may appear differently depending on your screen.
• Product photographs may include styling or presentation elements that are not included with the product.
• Product availability may change.
• Packaging may occasionally differ from website imagery.
• Minor variations may occur between individual food products.

The applicable product information shown on the relevant product page and
product packaging should be relied upon for the specific product purchased.

4. Food Products & Ingredients

Chokolux products are food products intended for consumption.

Customers should carefully review the ingredient and allergen information
provided on the relevant product page and/or packaging before purchasing.

Some products may contain ingredients such as:

• Milk
• Almonds
• Pistachios
• Hazelnuts
• Wheat/gluten-containing ingredients
• Other nuts or allergens

Customers with food allergies, intolerances or specific dietary requirements
should review the applicable product information carefully and contact
Chokolux before purchasing if they require clarification.

Do not consume a product if you are allergic to any of its ingredients.

5. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit quantities
• Discontinue products
• Change product formulations
• Introduce seasonal products
• Update packaging
• Modify product availability

If a product becomes unavailable after you place an order, we will contact you
and provide an appropriate resolution in accordance with applicable law and
our refund/cancellation policy.

6. Prices

All product prices displayed on the website are stated in
Indian Rupees (INR) unless otherwise specified.

Prices may include or exclude applicable taxes depending on how prices are
displayed at checkout.

The total amount payable, including applicable taxes, shipping charges and
other mandatory charges, will be displayed before the order is completed.

We reserve the right to change prices at any time.

A price change will not affect an order that has already been accepted and
confirmed, except where required by law or in cases of an obvious pricing
error.

7. Pricing Errors

We make reasonable efforts to maintain accurate pricing information.

If a product is accidentally listed at an obviously incorrect price, we may
contact you before fulfilling the order.

Where an order has been placed at an incorrect price due to an obvious
technical or human error, we may cancel the affected order and provide an
appropriate refund where applicable.

8. Placing an Order

When you place an order through our website, you are making a request to
purchase the selected products.

You are responsible for ensuring that:

• Your name is correct.
• Your phone number is correct.
• Your email address is correct.
• Your delivery address is complete.
• Your PIN code is accurate.
• Your selected products and quantities are correct.

After placing an order, you may receive an order acknowledgement or
confirmation.

An acknowledgement of an order does not necessarily guarantee acceptance if
the order cannot reasonably be fulfilled.

9. Order Acceptance

We reserve the right to refuse or cancel an order where reasonably necessary,
including situations involving:

• Product unavailability
• Incorrect pricing
• Suspected fraud
• Payment issues
• Incorrect or incomplete customer information
• Delivery restrictions
• Technical errors
• Unusual or potentially abusive ordering activity

If we cancel an order after payment has been received, the eligible amount
will be refunded in accordance with our refund process.

10. Payment

We may accept payment methods displayed during checkout.

These may include:

• Credit cards
• Debit cards
• UPI
• Net banking
• Digital wallets
• Other payment methods made available by our payment provider

Payment Gateway:
[RAZORPAY / CASHFREE / PAYU / STRIPE / OTHER]

Payments may be processed through third-party payment service providers.

Customers are responsible for providing accurate payment information and
completing any authentication required by their payment provider.

11. Order Confirmation

After a successful order, we may provide an order confirmation containing
information such as:

• Order number
• Products purchased
• Quantity
• Price
• Delivery details
• Payment status

Please retain your order confirmation for future reference.

12. Shipping & Delivery

Orders are shipped according to our
Shipping, Cancellation & Refund Policy.

Delivery timelines displayed on the website are estimates unless expressly
stated otherwise.

Delivery may be affected by:

• Courier delays
• Weather
• Public holidays
• High-demand periods
• Incorrect address information
• Remote delivery locations
• Events outside our reasonable control

We will make reasonable efforts to fulfil orders within the stated or
communicated delivery period.

13. Chocolate & Temperature

Chocolate is sensitive to heat and temperature fluctuations.

During transportation, especially during warm weather, chocolate may
experience changes in appearance or texture.

Customers should store products according to the storage instructions provided
on the product packaging.

Temperature-related changes do not automatically mean that a product is
defective. However, if you believe a product has arrived in an unacceptable
condition, please contact us promptly so that we can review the matter.

14. Cancellation

Orders may be cancelled subject to the terms set out in our
Shipping, Cancellation & Refund Policy.

Cancellation may not be possible after an order has been processed or
dispatched.

Customers should contact Chokolux as soon as possible if they wish to request
cancellation.

15. Refunds & Replacements

Refunds and replacements are governed by our
Shipping, Cancellation & Refund Policy.

Where a refund is approved, it will generally be processed through the
original payment method, subject to applicable processing timelines.

Nothing in these Terms is intended to remove or restrict any consumer rights
that cannot lawfully be excluded.

16. Gift Boxes & Custom Orders

Gift boxes may contain specific assortments of flavours as described on the
relevant product page.

The contents of seasonal or promotional gift boxes may change.

Where customised gifting is offered, customised orders may be subject to
different cancellation, return or refund conditions, which will be
communicated before the order is confirmed.

17. Bulk & Corporate Orders

Bulk or corporate orders may be subject to:

• Minimum order quantities
• Custom pricing
• Advance payment requirements
• Custom packaging
• Customisation charges
• Different production timelines
• Separate delivery arrangements

Specific terms will be communicated and agreed upon for such orders.

18. Discounts & Promotions

From time to time, Chokolux may offer discounts, promotional codes, special
collections or other promotional offers.

Promotions may be subject to:

• Specific validity periods
• Minimum order values
• Product restrictions
• Usage limits
• One-time-use conditions
• Other stated terms

Promotional offers cannot be combined unless expressly stated.

We reserve the right to withdraw or modify promotions where permitted by law.

19. Reviews & Customer Content

If you submit a product review, photograph, testimonial or other content to
Chokolux, you confirm that:

• The content is truthful to the best of your knowledge.
• You have the right to submit the content.
• The content does not violate another person’s rights.
• The content does not contain unlawful, abusive or misleading material.

Where permitted by law and subject to applicable privacy considerations, you
grant Chokolux a non-exclusive right to use submitted content for marketing
or promotional purposes.

We reserve the right to remove content that is unlawful, misleading,
offensive, irrelevant or otherwise inappropriate.

20. Intellectual Property

All content appearing on this website, including:

• Chokolux logos
• Brand identity
• Product photographs
• Packaging designs
• Graphics
• Text
• Videos
• Illustrations
• Website design
• Product names
• Marketing materials

may be owned by or licensed to Chokolux and may be protected by applicable
intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell or commercially exploit
our intellectual property without prior written permission.

21. Third-Party Services

Our website may use third-party services such as:

• Payment gateways
• Courier providers
• Website hosting services
• Analytics platforms
• Marketing platforms
• Social-media services
• Customer-support tools

Your use of certain third-party services may also be subject to their own
terms and privacy policies.

Chokolux is not responsible for the independent terms or policies of
third-party services that we do not control.

22. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available
• Error-free
• Uninterrupted
• Completely secure
• Free from technical issues

Temporary interruptions may occur because of maintenance, upgrades, technical
problems, hosting issues or circumstances beyond our reasonable control.

23. External Links

Our website may contain links to third-party websites.

These links are provided for convenience or additional information.

Chokolux does not control and is not responsible for the content, availability,
security or privacy practices of third-party websites.

24. Limitation of Liability

To the extent permitted by applicable law, Chokolux will not be responsible
for losses arising from circumstances outside our reasonable control,
including:

• Courier delays
• Natural events
• Extreme weather
• Internet or telecommunications failures
• Third-party service failures
• Incorrect information supplied by customers
• Unauthorised use of customer accounts
• Events beyond our reasonable control

Nothing in these Terms excludes or limits liability that cannot lawfully be
excluded or limited under applicable law.

25. Customer Responsibility

Customers are responsible for:

• Providing accurate order information.
• Reviewing product and allergen information.
• Following product storage instructions.
• Using products appropriately.
• Ensuring delivery information is accurate.
• Keeping account credentials secure, where applicable.
• 
  

26. Fraud & Abusive Activity

We may investigate and take appropriate action against transactions or
activities that we reasonably believe involve:

• Payment fraud
• Identity misuse
• Chargeback abuse
• False claims
• Promotional abuse
• Unauthorised account access
• Other fraudulent or unlawful activity

Such action may include cancelling an order, restricting an account or
cooperating with relevant authorities where legally appropriate.

27. Grievance Redressal

If you have a complaint or concern regarding an order, product, website or
service, please contact us first so that we can attempt to resolve the issue.

Grievance Officer / Customer Support:
[NAME / DESIGNATION]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Address: [FULL ADDRESS]

We will handle complaints in accordance with applicable requirements.

28. Governing Law

These Terms shall be governed by the laws of India, subject
to applicable consumer-protection and other mandatory legal rights.

Any dispute will be handled by the courts or appropriate legal forums having
jurisdiction as determined under applicable law.

Jurisdiction: [CITY / STATE, INDIA]

29. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our products
• Changes to our website
• Changes to our business operations
• Changes to payment or delivery services
• Changes to applicable laws or regulations

The updated version will be published on this page with the revised
Last Updated date.

Your continued use of the website after an update may be subject to the
revised Terms, to the extent permitted by applicable law.

30. Severability

If any provision of these Terms is found to be invalid, unlawful or
unenforceable, that provision will be interpreted or modified to the extent
necessary, while the remaining provisions will continue to apply to the
extent permitted by law.

31. Entire Agreement

These Terms, together with our:

• Privacy Policy
• Shipping, Cancellation & Refund Policy
• Product information
• Any applicable promotional terms

form the principal terms governing your use of the website and purchase of
products from Chokolux, subject to applicable law.

32. Contact Chokolux

Have a Question About Our Terms?

We’re here to help.

CHOKOLUX PREMIUM CHOCOLATES

Legal Business Name: [LEGAL BUSINESS NAME]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

WhatsApp: [WHATSAPP NUMBER]

Business Address: [FULL ADDRESS]

CHOKOLUX

CRAFTED FOR INDULGENCE.