Privacy Policy
Last Updated: [DATE]
At Chokolux Premium Chocolates, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, create an account, or otherwise interact with Chokolux, how we use that information, when it may be shared, and the choices available to you.
By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy, subject to applicable law.
1. About This Policy
This Privacy Policy applies to personal information collected through:
- Our website
- Online orders
- Customer accounts
- Contact forms
- WhatsApp or customer-support communications
- Gift and bulk-order enquiries
- Marketing communications
- Other services or interactions connected with Chokolux
CHOKOLUX PREMIUM CHOCOLATES
[LEGAL BUSINESS NAME]
[REGISTERED / BUSINESS ADDRESS]
[EMAIL ADDRESS]
[PHONE NUMBER]
2. Information We May Collect
Depending on how you interact with us, we may collect information such as:
Personal Details
- Full name
- Email address
- Phone number
- Delivery and billing address
- PIN code
- City and state
Order Information
When you place an order, we may collect information necessary to process and fulfil it, such as:
- Products ordered
- Quantity
- Order number
- Delivery details
- Order history
- Billing information
- Customer-support communications relating to the order
Account Information
If you create an account, we may collect information required to create and manage that account, such as your name, email address, phone number and login-related information.
Payment Information
Payments may be processed through a third-party payment gateway.
Payment Gateway: [RAZORPAY / CASHFREE / PAYU / STRIPE / OTHER]
We generally do not need to store your complete card, banking or UPI credentials on our own systems where the payment gateway processes that information directly.
Payment information is handled according to the applicable payment provider’s privacy and security practices.
Communication Information
If you contact us by email, phone, WhatsApp, contact form or another support channel, we may retain information from that communication so that we can respond and provide customer support.
Website & Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the tools installed on the website.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location information
- Pages visited
- Website interactions
- Referring website
- Date and time of access
3. How We Use Your Information
We may use personal information for purposes such as:
Processing Orders
To:
- Accept and process orders
- Confirm purchases
- Process payments
- Arrange delivery
- Provide order updates
- Handle cancellations, refunds and replacements
Customer Support
To answer questions, resolve complaints, assist with orders and provide customer service.
Website Operations
To maintain, operate, improve and secure our website and online services.
Personalising Your Experience
Where permitted, information may be used to understand customer preferences and improve the products, services and experience we provide.
Communications & Marketing
Where permitted and where the required consent or other lawful basis applies, we may send:
- Product updates
- New collection announcements
- Offers
- Seasonal campaigns
- Gift-box announcements
- Promotional communications
You can opt out of promotional communications using the available unsubscribe or withdrawal mechanism.
Security & Fraud Prevention
We may use information to detect suspicious activity, prevent fraud, protect our website and protect customers and the business.
Legal & Compliance Purposes
We may process or retain information where necessary to comply with applicable laws, regulations, legal proceedings, governmental requirements or legitimate business obligations.
4. Why We Collect Personal Data
We aim to collect only information that is reasonably necessary for the purposes for which it is used.
For example:
Name + phone number + address
→ Required to process and deliver your order.
Email address
→ Used for order communication, support and, where applicable, marketing with the required permission.
Payment information
→ Used to facilitate payment through our payment service provider.
Customer messages
→ Used to respond to your enquiry and provide support.
The specific information requested may vary depending on the service you use.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to help the website function and understand how visitors use it.
Cookies may be used for purposes such as:
- Essential website functions
- Shopping-cart functionality
- Remembering preferences
- Website analytics
- Performance measurement
- Security
- Marketing or advertising, where applicable
Third-Party Tools
Our website may use services such as:
Google Analytics: [YES / NO]
Meta Pixel: [YES / NO]
Google Ads: [YES / NO]
Other Analytics/Marketing Tools: [LIST]
The specific cookies and technologies used may change as our website develops.
Where applicable, cookie or consent controls will be provided in accordance with applicable requirements.
6. How We Share Personal Information
We do not sell your personal information as a product.
We may share necessary information with trusted service providers when required to operate our business.
Payment Providers
To securely process online payments.
Provider: [PAYMENT GATEWAY]
Shipping & Delivery Partners
We may share necessary delivery information, such as your name, phone number and delivery address, with courier or logistics providers so that your order can be delivered.
Website & Technology Providers
We may use third-party providers for website hosting, security, maintenance, analytics, communication, customer support or other technical services.
Professional or Legal Services
Information may be disclosed where reasonably necessary for legal, accounting, compliance, fraud prevention or other professional requirements.
Legal Authorities
We may disclose information where required or permitted by applicable law or in response to valid legal requests.
Service providers receiving personal information are expected to process it only for relevant purposes and in accordance with applicable requirements.
7. Data Security
We take reasonable measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
These measures may include:
- Secure website connections
- Access controls
- Restricted access to customer information
- Security monitoring
- Secure payment processing through appropriate payment providers
- Reasonable technical and organisational safeguards
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, legal, tax, security and other legitimate requirements.
When information is no longer required and there is no applicable reason to retain it, we may delete, anonymise or otherwise dispose of it in accordance with our retention practices and applicable law.
9. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including rights to:
Access
Request information about the personal data we process about you and related processing information.
Correction
Request correction of inaccurate or incomplete personal information.
Erasure
Request deletion of personal information where applicable and subject to legal or other permitted retention requirements.
Withdraw Consent
Where processing is based on consent, you may withdraw that consent through the available mechanism.
Withdrawal of consent does not affect processing that was already lawfully carried out before withdrawal.
Grievance
You may raise a privacy-related complaint with us using the contact details provided below.
Nomination
Where applicable under law, you may exercise the right to nominate another individual in relation to your personal-data rights.
The availability and scope of these rights may depend on applicable law and the nature of the processing.
10. How to Request Your Rights
To request access, correction, deletion, withdrawal of consent or other privacy assistance, contact:
Privacy Contact: [NAME / DEPARTMENT]
Email: [PRIVACY EMAIL]
Phone: [PHONE NUMBER]
Please provide enough information for us to identify your request and verify it appropriately.
We will handle valid requests in accordance with applicable law.
11. Marketing Communications
If you receive promotional emails or other marketing communications from us, you may choose to stop receiving them.
You can:
- Use the unsubscribe option included in marketing emails
- Follow the available opt-out instructions
- Contact us directly
Please note that even if you opt out of marketing communications, we may still send important service-related messages such as order confirmations, delivery updates, payment notifications or customer-support communications.
12. Children’s Data
Our website is not intended to knowingly collect personal information from children except where permitted by applicable law and with the required safeguards or consent.
If we become aware that personal information has been collected in circumstances where it should not have been, we will take reasonable steps to address the situation in accordance with applicable requirements.
13. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms, payment services or other external services.
Those third parties have their own privacy policies and practices.
Chokolux is not responsible for the privacy practices of third-party websites or services that we do not control.
We recommend reviewing their privacy policies before providing personal information.
14. Social Media
If you interact with Chokolux through platforms such as Instagram, Facebook, WhatsApp or other social-media services, your interaction may also be subject to the privacy policy and terms of that platform.
We may receive information that you choose to provide through these platforms.
Instagram: [LINK]
Facebook: [LINK]
WhatsApp: [LINK]
15. Data Transfers & Service Providers
Some of our technology or service providers may process information from locations outside the place where you live.
Where personal information is processed by third-party service providers, we seek to use appropriate contractual, technical and organisational safeguards as required by applicable law.
16. Data Breaches & Security Incidents
If a personal-data security incident occurs, we will take appropriate steps to investigate, contain and address it and make notifications or disclosures where required by applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our website
- New products or services
- Changes to our technology providers
- Changes in how information is processed
- Changes in applicable legal or regulatory requirements
When we make material changes, we may update the “Last Updated” date and provide additional notice where appropriate.
18. Contact Us
Questions About Your Privacy?
If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us.
CHOKOLUX PREMIUM CHOCOLATES
Privacy Email: [PRIVACY EMAIL]
Customer Support: [PHONE NUMBER]
WhatsApp: [WHATSAPP NUMBER]
Business Address: [FULL ADDRESS]
Subject: Privacy Enquiry
CHOKOLUX
CRAFTED FOR INDULGENCE.
Your trust matters to us—and protecting your personal information is part of that commitment.