Shipping, Cancellation & Refund Policy

Last Updated: [DATE]

At Chokolux Premium Chocolates, we want your chocolates to
reach you safely, securely and in the best possible condition.

This Shipping, Cancellation & Refund Policy explains how we process,
ship, cancel and resolve issues relating to orders placed through our website.

1. Shipping Policy

We Pack With Care. You Enjoy the Indulgence.

Every Chokolux order is carefully prepared and packed before dispatch.
Our goal is to ensure that your chocolates reach you in excellent condition
and within the estimated delivery timeline communicated at the time of
purchase.

Where We Deliver

We currently deliver to:

[INDIA / SPECIFIC LOCATIONS / INTERNATIONAL LOCATIONS]

Delivery availability may depend on the destination PIN code and courier
service coverage.

2. Order Processing

Orders are normally processed within:

[X BUSINESS DAYS]

Orders placed on weekends or public holidays may be processed on the next
working day.

Once your order has been dispatched, you will receive available shipment or
tracking information through the contact details provided during checkout.

3. Delivery Time

Estimated delivery time:

[X–X BUSINESS DAYS]

Actual delivery time may vary depending on your location, courier availability,
weather, public holidays, high-volume periods and circumstances outside our
reasonable control.

The delivery estimate shown at checkout or communicated with your order should
be treated as an estimate rather than a guaranteed delivery date unless
expressly stated otherwise.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you
complete your purchase.

Free Shipping

Free shipping is available on orders above:

₹[AMOUNT]

If applicable.

5. Chocolate & Temperature

A Little Extra Care for Chocolate

Chocolate can be sensitive to temperature.

During hot weather, transportation conditions may affect the appearance or
texture of chocolate. Minor changes such as softening, blooming or surface
changes can occur due to temperature fluctuations and may not necessarily
indicate that the product is unsafe or defective.

Customers should store the chocolates according to the instructions provided
on the product packaging after delivery.

FSSAI’s labelling requirements include applicable instructions for use and
food information, so customers should always follow the storage instructions
printed on the specific product.

6. Delivery Delays

Occasionally, deliveries may be delayed because of:

• Extreme weather
• Courier disruptions
• Public holidays
• Incorrect or incomplete address information
• Remote delivery locations
• High-demand periods
• Events beyond our reasonable control

If your order appears significantly delayed, please contact us with your
order number and we will assist you.

7. Damaged or Incorrect Orders

Your Order Matters to Us

If your package arrives visibly damaged, incorrect or with a significant
issue, please contact us as soon as possible after delivery.

To help us investigate the issue quickly, please provide:

• Order number
• Registered phone number/email
• Photographs of the outer packaging
• Photographs of the product
• Photographs of the shipping label
• A brief description of the issue

Where appropriate and subject to verification, Chokolux may offer a
replacement, refund or another suitable resolution.

8. Cancellation Policy

Need to Cancel Your Order?

If you need to cancel your order, please contact us as soon as possible
after placing the order.

Before Dispatch

Cancellation requests received before the order is processed/dispatched may
be considered for cancellation.

If the cancellation is approved, the eligible amount will be refunded to the
original payment method, subject to applicable payment-processing timelines.

After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

In such cases, please contact our customer-support team and we will review
the situation according to the applicable order status and policy.

9. Refund Policy

When Can a Refund Be Requested?

Refunds may be considered in situations such as:

• An order is accepted for cancellation before dispatch
• A wrong product is delivered
• A product is received in a materially damaged condition
• An order is not delivered due to an issue attributable to Chokolux
• Another situation specifically covered by our applicable customer-resolution process

All refund requests are subject to verification.

10. Food Product Returns

Because Chokolux products are food items, we generally do not accept returns
of products that have been delivered correctly and are not defective.

For food safety reasons, customers should not send food products back unless
specifically instructed by Chokolux customer support.

This does not affect any rights or remedies available to consumers under
applicable law.

11. Melting & Appearance

Chocolate may be affected by heat during transportation.

A change in appearance or texture caused by temperature exposure does not
automatically mean the product is defective.

However, if you believe your product has arrived in an unacceptable
condition, please contact us promptly with photographs and your order details
so that our team can review the issue.

12. Refund Processing

Once a refund is approved, the refund will generally be initiated to the
original payment method used for the purchase.

The time taken for the amount to appear in your account may depend on your
bank, card issuer, payment gateway or other financial institution.

Estimated refund processing time:
[X–X BUSINESS DAYS]

13. Non-Delivery

If an order cannot be delivered because of:

• Incorrect address
• Incorrect PIN code
• Incorrect contact details
• Customer unavailability
• Refusal to accept delivery
• Repeated failed delivery attempts

The order may be returned to the sender or otherwise handled according to
the applicable courier process.

Additional shipping or re-dispatch charges may apply where permitted and
communicated to the customer.

14. Exchanges

We generally do not offer exchanges for correctly delivered food products.

However, if you receive an incorrect or materially damaged product, please
contact us immediately so that we can review the issue and determine an
appropriate resolution.

15. How to Request Support

For cancellation, refund, damaged-order or delivery-related assistance,
contact:

Phone: [PHONE NUMBER]

WhatsApp: [WHATSAPP NUMBER]

Email: [EMAIL ADDRESS]

Please include your order number whenever contacting us
about an existing order.

16. Important Customer Responsibility

Customers are responsible for providing accurate:

• Name
• Delivery address
• PIN code
• Phone number
• Email address

Please carefully review your information before completing payment.

17. Policy Updates

Chokolux may update this policy from time to time to reflect changes in our
business operations, products, shipping arrangements or applicable
requirements.

The latest version will always be published on this page with the relevant
update date.

18. Contact Us

Need Help With Your Order?

We’re here to make your Chokolux experience as smooth as possible.

CHOKOLUX

PREMIUM CHOCOLATES

Phone: [PHONE NUMBER]

WhatsApp: [WHATSAPP NUMBER]

Email: [EMAIL ADDRESS]

Address: [FULL BUSINESS ADDRESS]

CHOKOLUX

CRAFTED FOR INDULGENCE.